| Tanggal |
: 2 - 3 Mei 2018
|
| Tempat*) |
: Hotel ASTON
|
| Pembicara |
: Senior Trainer V!SILAYAN Learning Services |
| |
|
| Investasi |
: Rp 3.600.000,- SPECIAL PROMO !!!
|
| |
|
| Keterangan |
: - Earlier Registered Discount : Disc. 10% jika pembayaran |
|
dilakukan 1 bulan kalender sebelum kegiatan dimulai. |
|
- Quantity Discount : Disc. 10% per peserta untuk |
|
pengiriman 5 peserta atau lebih pada kelas yang sama |
| |
(tidak berlaku untuk harga khusus atau harga promo). |
| |
|
| Sasaran |
: - Para FRONTLINER |
|
- Para BACKOFFICE Team |
|
- Para LEADER di semua tingkatan & divisi |
| |
|
| Agenda |
: DAY 1 |
|
- A journey to the CUSTOMER SERVICE's world |
|
- Define, Identify your REAL TARGETED Customers |
|
- Understanding WHY are Customers so CHALLENGING (UNHAPPY / DEMANDING / DIFFICULT) |
|
- Exploring the PEOPLE & PROCESS in “CUSTOMER SERVICE” |
|
- Discovering the 10 Basic PRINCIPLES in Handling CHALLENGING Customers |
|
|
|
DAY 2 |
|
- Elementary STRATEGIC & CREATIVE Thinking to WIN-BACK |
|
- Tips, Tricks & Best Practices in COMMUNICATION Skills |
|
for Handling COMPLAINT & CHALLENGING Customers |
|
- Be a MASTER in TURNING Customer’s COMPLAINTS |
|
into NEW Service OPPORTUNITIES or even REPEAT Customers |
|
- Learning Point & Action Plan |
|
|
| |
|
| Informasi & Pendaftaran |
: V!SILAYAN Learning Services |
|
Menara Kuningan 10th Floor, Suite V |
|
Jl. H. R. Rasuna Said Kav 5, Jakarta 12940 - Indonesia |
|
Phone: +62-21-30014999 - Fax: +62-21-30014988 |
|
Informasi via email: info@visilayan.com |
|
Pendaftaran via email: registration@visilayan.com |
